Managing Vacation and Unavailable Days: Your Guide to Optimized Scheduling

Modified on Mon, 12 Feb 2024 at 06:59 PM

This documentation outlines the improved features for managing team availability, ensuring fair and efficient meeting/lead distribution.


  • Users only managed unavailable days through their availability profile.
  • These days impacted meeting/lead scheduling.
  • User calendars (out-of-office/busy) also influenced availability.

Introducing enhancements


1. Admin/Owner Control:

  • Admins/owners can now set vacation/unavailable days for any team member on the dedicated "Vacations" page.
  • This offers greater flexibility and control over team scheduling.
  • Users retain the ability to manage their personal unavailable days.

2. Consolidated Availability

  • Both availability profile and vacation page contribute to determining individual availability.
  • For optimal accuracy, utilize the "Vacations" page for unavailable days.
  • Maintain specific days as unavailable in the availability profile only if different from the "Vacations" page.

3. Weighted Round Robin Algorithm

  • Unavailable days marked on the "Vacations" page are factored into the weighted round robin algorithm.
  • This ensures team members are skipped for meeting/lead allocation when marked unavailable.
  • Promotes fairness in meeting distribution across the team.

4. Dynamic Weight Adjustment

  • User availability in the weighted round robin list automatically adjusts based on unavailable days.
  • This ensures proportional allocation of inbound meetings based on actual working days.
  • For example, a user taking two weeks off will have their weight adjusted to 50% for that month.

Key Terms


  • Interval days: Total days in a month.
  • User interval days: Days a team member is part of the weighted queue (adjusted for mid-month joins).
  • User unavailable days: Days the user is unavailable due to vacation/training/workshop.

Getting Started

  1. Access the "Scheduling => Vacations" page.
  2. Review and update individual unavailable days as needed.
  3. Encourage team members to maintain up-to-date availability.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article